How it works

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Benefits


What is a Benefit?

A benefit is presented in the form of a discount when paying via Finance House credit cards or an Islamic Finance House Covered card. As a valued Finance House Credit Card holder or an Islamic Finance House Covered Card holder the benefit will cater as an incentive and motivation for you to use the Finance House credit card or Islamic Finance House Covered Card and save on your transactions.


Is the Benefit applicable on all transactions?

This offer is valid only at the participating merchant outlets as listed on www.valuehouse.com. Some of our benefits include Thrifty rent a car and Pistache to name a few.


Are the offers listed valid at any point in time during the promo period.

The offers listed on the website, www.valuehouse.ae may keep on changing during the offer period. For an updated list of all offers, customers should visit the website www.valuehouse.ae   before deciding to avail the relevant benefit. Value House shall not be liable for honoring any discount/benefit in case the offer no longer exists on the website.


How can I avail the Benefit?

To avail the discount, Finance House and Islamic Finance House card members have to swipe their cards at the participating merchant partners  Point of Sale machines during the Promotion Period.


Is there a minimum amount required to avail the discount.

It depends on the specific participating merchant. Please check the Terms and Conditions listed on the www.valuehouse.ae per each merchant icon.


Can Supplementary cards avail the Benefit.

Supplementary cards are also eligible for the discounts.


0% Easy Payment Plan


What is 0% Easy Payment Plan (EPP) ?

Transactions done on Finance House Credit Cards can be converted to 0% Easy Payment Plan subject to meeting the minimum spend threshold and tenor as defined by the participating merchants.  


Is the 0% Easy Payment Plan offer available for all purchases

This offer is valid only at the participating merchant outlets as listed on www.valuehouse.com


How do I convert my transaction to 0% Easy Payment Plan?

To convert the transaction to 0% Easy Payment Plan, Credit Card holders will have to initiate the request by calling on 800 34 34 from 8am to 8pm Saturday to Thursday. 


Will the transaction be converted automatically into 0% Easy Payment Plan.

Card holders will have to initiate the request to convert the transaction to 0% Easy Payment Plan. It will NOT be automatically converted to 0% Easy Payment Plan.


What is the minimum amount of transaction to avail the 0% Easy Payment Plan.

The minimum spend threshold required for conversion of a transaction into 0% EPP depends on the  participating merchant. Customers should visit the website www.valuehouse.ae  before deciding to avail the relevant benefit.


What is the minimum tenor for a transaction to avail the 0% Easy Payment Plan.

The tenor for the a transaction to avail the 0% Easy Payment Plan depends on the participating merchant. Please refer to the website for  the tenor for which the 0% Easy Payment Plan is booked is as  defined by the merchant.


Does the 0% Easy Payment Plan apply for multiple transactions.

Only single transactions done to achieve the minimum spend threshold at the merchant partner will be considered to convert the transaction to 0% Easy Payment Plan. Multiple transactions done to achieve the minimum spend threshold at the merchant partner will not be considered for 0% Easy Payment Plan conversion.


Is there a charge if the credit card member cancels the 0% Easy Payment Plan.

An Early Settelment Fee of AED 100 would be charged if the member cancels the 0% Easy Payment Plan transaction or pays the due amount earlier.


Can transactions done on supplementary credit cards be converted to EPP.

Transactions done on supplementary Credit Card can also be converted to 0% Easy Payment Plan subject to meeting the minimum spend threshold.


Deals of the Day


What is a Killer Deal?

These are Killer Deals in which Value House will purchase certain goods/services and then retail them to Finance House Credit Card and Islamic Finance House Covered Card holders at a preferential rate through the Value House website. The Killer Deals are designed to enhance the customer loyalty.


A Killer Deal captures my attention, what do I do now?

Killer Deals go live at 12 noon every Sunday. As long as the Killer Deal is still active you will see an "Add to Cart" button displayed beside the Killer Deal. Click on that button and pay with your Finance House credit card or Islamic Finance House Covered Card (if applicable). Once you have bought the Killer Deal, you will receive 2 emails. One confirming the purchase "Order Confirmation" and the other is a "Proof of Purchase" in a PDF format. You can not redeem the "Order Confirmation" or "Proof of Purchase" . Kindly wait to receive your physical Vouchers through courier.


What is a Deal Voucher?

When you buy a deal online you will receive an email with a deal voucher attached. This is your "proof of purchase" and can not be redeemed at the participating merchant's outlet. Kindly wait to receive your physical voucher(s) through courier services that you can redeem at the merchants' outlets. We advise you to always check the Terms and Conditions for the validity of the voucher. Value House, Finance House and Islamic Finance House accept no responsibility for the non-redemption of vouchers.


Can I buy multiple Vouchers for the same Deal?

It depends on the specific Killer Deal's Terms and Conditions. We recommend that in all cases you please check the Terms and Conditions of the Killer Deal.


Can I buy a Deal for someone else as a gift?

Purchasing Killer Deals and voucher collection must be made by the card holder only. Please provide your valid U.A.E. I.D. when the courier delivers the items


Can I combine my Deal Voucher with another Deal?

It depends on the deal, unless specifically mentioned in the Terms and Conditions of the deal.


Can I pay for the Deal with Cash or a Cheque?

Payment is only accepted by Finance House Credit Cards and Islamic Finance House Covered Cards on the Value House site.


I never received an E-mail after buying the Killer Deal, what do I do?

If you do not receive an email, please contact us immediately by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling us at 800 34 for Finance House Credit Card Holders and 800 343 for Islamic Finance House Covered Card holders from 8am to 8pm Saturday to Thursday. 


What if the connection was lost while making the Purchase?

If the transaction was processed you will receive, an SMS. If no SMS was received please call us at 800 34 for Finance House Credit Card Holders and 800 343 for Islamic Finance House Covered Card holders. We will then check on your transaction and confirm to you the status of your purchase. 


What do I do if  I forget my user ID?

Don’t worry. Just call us at 800 34 for Finance House Credit Card Holders and 800 343 for Islamic Finance House Covered Card holders, and we'll be ready to help you.


What do I do if  I forget my password?

Don't worry. Just click on the link identified for this purpose and you will receive an Email with the Token Number, following which you can log in and update your details.

 
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